Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at svkherbal103@gmail.com. Please note that returns will need to be sent to the following address: 4655 Nicol Cmn, Apt. 105, Livermore, CA 94550


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at svkherbal103@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at svkherbal103@gmail.com.

At Naturem™, your satisfaction is our priority. If you are not happy with your purchase, we offer options for a refund, replacement, or store credit.

Return Conditions:

  • Returns must be initiated within 30 days of the purchase date.

  • Products must be unopened and unused to qualify.

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).

Returns Due to Company Error:

  • If you received an incorrect or damaged item, contact us within 7 days of delivery.

  • We will cover the cost of return shipping and provide a replacement or full refund.

Shortages & Damages:

  • Report any missing items or damaged packages within 7 days of receipt.

  • Retain the original packaging for possible carrier claims.

Loyalty Program Note:

  • Customers who initiate 3 or more returns may be removed from the Loyalty & Rewards program. This includes forfeiture of points and active discount codes.

Pricing Policy:

  • All prices are subject to change without prior notice.

  • Listed prices exclude shipping fees, taxes, and special handling charges.